Terms and Conditions

INTRODUCTION

Telavi (“Telavi,” “we,” “us,” or “our”) is a cloud-based communications provider. We deliver cloud PBX systems, call center solutions, voice services, and digital communication tools for businesses across the Philippines. In the course of providing these services, we process personal data in accordance with the Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and all applicable guidelines of the National Privacy Commission (NPC).

This Privacy Policy explains how we collect, use, store, protect, share, and dispose of personal data when users interact with our platform, website, products, and support channels.


SCOPE

This policy covers all personal data collected, stored, or transmitted through our cloud infrastructure, whether managed directly by Telavi or through trusted third-party providers. It applies to:

  1. Clients and their authorized users
  2. Website visitors and prospective clients
  3. End users interacting with Telavi-powered systems
  4. GLC personnel involved in service operations

PERSONAL DATE WE COLLECT

We collect personal data necessary to provide, secure, and improve our services. This includes:

Data provided directly by users:

  1. Full name, email address, and contact numbers
  2. Company details, role, and billing information
  3. Login credentials and account details
  4. Files or content uploaded to our platform

Data collected automatically:

  1. IP addresses and device information
  2. Browser type and system configurations
  3. Usage logs, call metadata, and analytics
  4. Cookies and similar tracking technologies

Sensitive personal information is not collected unless explicitly required or voluntarily provided, in which case we adhere strictly to RA 10173.


LEGAL BASIS FOR PROCESSING

Our processing activities are anchored on legitimate legal grounds. These include the user’s consent, the fulfillment of contractual obligations related to our cloud communication services, the pursuit of legitimate business interests such as fraud detection and system optimization, compliance with legal and regulatory requirements, and, in exceptional situations, the protection of vital interests.


HOW WE USE PERSONAL DATA

We use personal data to:

  1. Operate, maintain, and improve Telavi services
  2. Authenticate users and manage accounts
  3. Route calls and provide call center solutions
  4. Provide technical support and customer service
  5. Monitor network performance, prevent fraud, and troubleshoot issues
  6. Process payments, invoices, and billing notifications
  7. Comply with applicable laws and regulatory requirements

We do not sell or trade personal data.


CALL DATA AND VOICE INFORMATION

For clients who enable call recordings, monitoring tools, IVR systems, and analytics dashboards, Telavi processes voice data, call metadata, and system logs solely to provide technical support or fulfill service requirements. Clients retain full control over enabling, disabling, or exporting voice recordings and communication logs. Telavi will never access call content unless explicitly authorized for troubleshooting or regulatory compliance.


DATA RETENTION

We retain personal data only for as long as required for service delivery, regulatory compliance, dispute resolution, or other legitimate business purposes. Retention periods may vary depending on service type—such as call logs, system configuration files, or customer support history. Once data is no longer needed, it is securely deleted or anonymized in accordance with our retention standards.


DATA SHARING AND DISCLOSURE

Personal data may be shared with trusted third parties that support our operations, including secure cloud hosting providers, payment processors, customer service systems, and authorized technical partners. These parties are bound by strict confidentiality and data processing agreements. Data may also be disclosed if required by law, court order, or government authority, including the National Privacy Commission. In cases of mergers, acquisitions, or corporate restructuring, data may be transferred under legally accepted safeguards.


CROSS-BORDER DATA TRANSFERS

Some data may be stored or processed outside the Philippines if required by our cloud hosting providers or technical partners. When this occurs, Telavi ensures that cross-border transfers comply with NPC requirements and that adequate contractual and security measures are in place to maintain data protection.


DATA SECURITY MEASURES

Telavi implements a comprehensive security framework designed to protect personal data. Our safeguards include end-to-end call encryption, secure SBC pathways, multi-factor authentication, role-based access control, continuous monitoring, intrusion detection, and regular security audits. We also maintain disaster recovery and business continuity systems to ensure uninterrupted service availability. All personnel handling personal data undergo privacy and security training.


RIGHTS OF DATA SUBJECTS

All individuals whose data we process have rights under the Data Privacy Act. These include the right to be informed, to access personal data, to correct inaccurate or incomplete information, to object to certain processing activities, to request deletion or blocking when applicable, to withdraw consent, and to obtain a copy of their personal data in a portable format. Requests to exercise these rights may be directed to our Data Protection Officer.


USE OF COOKIES

When accessing our website or dashboard, cookies may be used to enhance functionality, remember preferences, analyze site usage, and maintain session security. Users may adjust browser settings to restrict or disable cookies, though doing so may affect certain features of our services.


POLICY ON MINORS

Telavi services are intended for corporate users and professionals. We do not knowingly collect personal data from individuals under 18 years old.


CONTACT INFORMATION

For questions, concerns, or requests related to this Privacy Policy, users may contact our Data Protection Officer (DPO):

Data Protection Officer: Telavi
Email: [email protected]
Contact Number: 8967-0580
Address: 220 Wilson St., San Juan City 1500

Users may also contact the National Privacy Commission via https://privacy.gov.ph


CHANGES TO THIS POLICY

We may amend this Privacy Policy to reflect changes in regulation, technology, or service updates. Any revisions will be posted on our website with the updated effective date.


CONSENT DECLARATION

By clicking “I Agree,” you provide your explicit consent for Telavi to collect and process your personal data for marketing and communication purposes. You confirm that you have read and understood Telavi’s Data Privacy Policy.