Insights That Matter to Business Leaders

Missed business calls quietly drive revenue losses, says Telavi

By Insider PH Businesses may be underestimating the financial impact of outdated communications systems, with missed customer calls and fragmented coordination quietly eroding revenue as companies adapt to hybrid work and rising operating costs. Industry trends also point to a broader shift toward cloud-based communications as enterprises seek to improve efficiency and reduce infrastructure spending. Why it matters Telavi, the cloud communications platform of Gur Lavi Corp. (GLC), said many Philippine businesses continue to rely on personal mobile phones,...

Telavi Cloud Achieves ISO 27001 Certification

Telavi Cloud has achieved ISO 27001:2022 certification , the international standard for information security management. This milestone reflects our ongoing commitment to keeping business communications secure, reliable, and compliant. With ISO 27001 certification, Telavi Cloud ensures that all communications are protected with industry-leading security practices, including encryption, monitoring, and fraud prevention. Businesses can trust that their calls, data, and workflows are safe while focusing on what they do best — serving customers and growing their operations. In addition...

Universal Access to Technology and Its Implications for Sustained Competitive Advantage

By Noel Lorenzana Each year, the World Mobile Congress (WMC) in Barcelona attracts an average of 80,000 attendees, that’s over 160,000 pairs of eyes exposed to the latest innovations not only in mobile telephony, but also in AI, cloud, cybersecurity, digital platforms, and beyond. It's where most people first encounter emerging technologies like 5G, 6G, generative AI, and advanced cloud infrastructure — long before they become commercially widespread. At WMC, the world’s top tech companies set up massive booths...

The Hidden Cost of Outdated Communication Tools (and How to Fix It)

By Raisa Kim Why the old way no longer works I’ve worked with enough brands to know: just because a system “still works” doesn’t mean it’s helping. Outdated communication tools are like old furniture — they take up space, they’re expensive to maintain, and they’re quietly costing your business more than you think. 1. Lost Revenue Every missed or dropped call is a missed sale. Service businesses: Prospects move on to competitors after one failed connection. Retail:...

The Competitive Edge: Cloud Communications for Businesses

By Raisa Kim Competition today is changing As a customer, I’ve felt the frustration of a call that never gets answered. The missed delivery confirmation. The store inquiry that goes nowhere. The hospital line that keeps ringing. For businesses, every one of those moments isn’t just an inconvenience — it’s a lost opportunity, a broken connection, and a dent in customer trust. “Missed calls = missed sales. Telavi Cloud prevents both.” This is why businesses today don’t just...

CEO Speaks: Digital Transformation and the Race for Speed

By Raisa Kim Winning a customer today often comes down to just a few seconds. Either they get the answer they need, or they move on to someone else. We’ve all felt this first-hand — being stuck on hold, bounced between departments, or told “the system is down.” Small blockers like these may seem minor in the moment, but they add up to lost trust, lost opportunities, and ultimately lost business. To explore what true digital transformation really means...